FAQs

 HOW DO I COMMISSION A PIECE?
WE CAN CREATE PIECES TO SUIT DIFFERENT SIZES AND COLOURS, IF YOU HAVE A DESIGN IN MIND OR WOULD LIKE TO TALK ABOUT OPTIONS - PLEASE VISIT OUR BESPOKE REQUEST SECTION WHICH CAN BE FOUND HERE.
 
WHAT IS THE LEAD TIME FOR ANY COLLECTION PIECES?
OUR LEAD TIME IS 4 WEEKS AS EVERY PIECE IS MADE TO ORDER JUST FOR YOU. WE DO OFFER A FAST-TRACKED SERVICE.
 
CAN I HAVE AN ORDER FAST-TRACKED?
IF YOU REQUIRE A PIECE SOONER THAN OUR CURRENT LEAD-TIMES WE MAY BE ABLE TO ASSIST. PLEASE EMAIL US HERE
 
CARE AND MAINTENANCE
OUR PIECES ARE DESIGNED TO LAST A LIFETIME BUT THEY WILL NEED A LITTLE LOVE FROM TIME TO TIME. WE SUGGEST CLEANING SURFACES WITH WARM SOAPY WATER. STAINING AND CHIPPING OF THE STONE IS NOT COVERED UNDER WARRANTY AND IS CONSIDERED GENERAL WEAR AND TEAR. OVER TIME YOUR PIECE WILL AGE WITH BEAUTY AS OUR PRODUCTS ARE MADE FROM NATURAL STONE. 
 
CAN I HIRE PRODUCTS FOR AN EVENT OR SHOOT?
HIRING OF OUR PIECES IS AVAILABLE WITHIN MELBOURNE FOR EVENTS, PHOTOSHOOTS OR STYLING. FOR ALL LOAN ENQUIRIES CONTACT US HERE.
 
DO YOU OFFER TRADE OR WHOLESALE?
FOR BOTH TRADE AND WHOLESALE REQUESTS AND ENQUIRIES CONTACT US HERE.
 
HOW CAN I VIEW YOUR PIECES?
BY APPOINTMENT YOU CAN VIEW OUR COLLECTION PLEASE CONTACT US HERE.
 
ANY OTHER QUESTIONS?
WE WOULD LOVE TO CHAT WITH YOU.
PLEASE GET IN TOUCH WITH US CIAO@JUSTADELE.COM.AU